Privacy Policy

Chikka Privacy Policy

Last Updated: February 23, 2025

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1. Overview
Welcome to Chikka (“Company”, “we”, “our”, “us”). This Privacy Policy describes how we gather, use, share, and safeguard your personal data when using our services, visiting our website (Chikka.ai), or engaging with us in any other way.

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2. Information We Collect
We collect information in different ways when you engage with our services:

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2.1 Information You Provide

We collect information you provide directly to us, such as when you create an account, fill out a form, or communicate with us. This information may include:

• Name

• Email address

• Age

• Address

• Country

• Occupation

• Any other information you choose to provide

 

2.2 Information We Collect Automatically

We automatically collect certain information about your interactions with our services, including:

• Activity Information: Information about your activity on our services, such as your interactions and communications.

• Device and Usage Information: Information about how you access our services, including your device type, operating system, IP address, unique device identifiers, browser type, and app version. We also collect information about your activity on our services, such as access times, pages viewed, and links clicked.

 

2.3 Video Recordings

We may record video of respondents participating in interviews using our platform. The respondent will see their own recording live during the interview. We do not record video in the background.

 

2.4 Audio Recordings

We may record audio of respondents participating in interviews using our platform. We do not record audio in the background. We may fully mask the voice playback from audio interviews to further enhance privacy of the user.

 

2.5 Media Uploads

As a part of the interaction, we may ask the user to voluntarily upload photos/videos of products, themselves or their surroundings based on the requirements of the interview the user is involved in.

 

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, improve, and develop our products and services

• Manage and authenticate accounts

• Send technical notices, security alerts, support messages, and other transactional or relationship messages

• Monitor and analyze trends, usage, and activities in connection with our services

• Detect, investigate, and help prevent security incidents and other malicious, deceptive, fraudulent, or illegal activity

• Comply with our legal and financial obligations

• Create de-identified, anonymized, or aggregated information

• Carry out any other purpose described to you at the time the information was collected

 

Video/Audio/Uploaded Media Data Usage

We use all video and voice recordings, and the user uploaded media solely for purposes related to the interview, analysis, or as described to the respondent or the enterprise client. This data will not be used for marketing or promotional purposes without explicit consent.

 

4. Information Sharing

We may share personal data under the following circumstances:

• With Enterprise Customers on whose behalf we have collected that information

• With vendors who perform work for us, such as web hosting and fraud prevention

• If required by law or legal process, including requests by public authorities

• If necessary to protect the rights, property, and safety of Chikka, our users, or others

• With our lawyers and professional advisors where necessary

• In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business

• With third-party processors who are contractually bound to keep the information confidential and use it only for research or statistical purposes

• With your consent or at your direction

 

5. Data Hosting

We ensure appropriate safeguards are in place to protect your data in compliance with applicable local data protection laws.

 

6. Your Privacy Rights

 You have certain choices regarding your personal information, including:

• Requesting access to, correction of, or deletion of your personal information

• Objecting to or restricting the processing of your personal information

• Withdrawing your consent for us to use your personal information

• Request access to, correction, or deletion of their video recordings

• Withdraw consent to video recording prior to participating in an interview.

 

To exercise these rights, please contact us at privacy@Chikka.ai. We will respond to your request in accordance with applicable data protection laws. 

 

7. Additional Disclosures for Individuals in Europe

If you are located in the European Economic Area (“EEA”), the United Kingdom (“UK”), or Switzerland, the following provisions apply:

• Legal Basis for Processing: We process your personal information under the direction of our Enterprise Customers, who determine the lawful basis for processing.

• Data Subject Requests: You have the right to access, correct, or delete your personal information, restrict processing, and object to processing. To exercise these rights, contact us at privacy@Chikka.ai, and we will forward your request to the relevant Enterprise Customer.

 

8. Encryption, Security, and Compliance

To ensure the highest level of privacy and security, all user data collected by Chikka will be encrypted end-to-end throughout the entire process. This means that from the moment data is collected, whether through user interactions, account creation, or content uploads, it is encrypted using state-of-the-art encryption protocols both in transit and at rest. This encryption ensures that unauthorized parties cannot access or intercept your personal information, even if data is being transmitted across networks.

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In addition to general data encryption, all voice recordings are subjected to advanced encryption techniques. Each audio file is processed using encryption algorithms that mask and obfuscate the voice to prevent identification without explicit consent. These voice recordings are protected by encryption keys that are stored separately and are only accessible by authorized systems for necessary processing. No personal identifiable information is associated with these recordings unless explicitly permitted by the user.

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To reinforce user privacy, we ensure that all data is anonymized whenever possible. For example, any data used for analysis, research, or reporting is stripped of identifiable information. Additionally, we adhere to stringent access control policies, allowing only authorized personnel to access sensitive user data, and all staff undergo regular training in data security best practices. If you have any concerns about your data security, please contact us.

 

9. Cookies

We use cookies to enhance your browsing experience and to collect information about how you use our services. For more detailed information on the cookies we use and your choices regarding cookies, please refer to our cookie policy.

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10. Special Category Data

We may collect special category data during our services. This includes information such as racial or ethnic background, political views, religious beliefs, trade union membership, genetic or biometric data, health information, or data about sex life or sexual orientation. You can choose whether or not to provide this data.

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11. Data Retention and Deletion

We retain your data only as long as necessary. After it’s no longer needed, we securely dispose of it. Our data is backed up and archived for a specified period, after which it is permanently deleted.

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12. Contact Information

For inquiries, reach our Data Privacy Officer at privacy@Chikka.ai or at 100 PECK SEAH STREET, #08-14, PS100, SINGAPORE (079333). If you're not satisfied with our data handling, you can file a complaint with a supervisory authority..

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13. Privacy Policy Updates

We regularly review and update our privacy policy. The latest version is always available on this web page. We keep track of when the policy was last revised.